Terms and Conditions
Last Updated: 03/06/2026
Welcome to Zerone! These Terms and Conditions govern your use of our website and services, including the collection, data sanitisation, recycling, and resale of used storage devices. By using our services, you agree to these terms.
1. General Terms
1.1. By accessing or using our website or services, you agree to be bound by these Terms and Conditions.
1.2. Zerone reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any revised terms.
2. Collection and Data Handling Services
2.1. Zerone provides collection, transport, data sanitisation, and subsequent recycling, resale, repurposing, or destruction of data storage devices, including but not limited to external and internal hard disk drives (HDDs), solid state drives (SSDs), laptops and desktop computers, and other digital storage media.
2.2. You may specify a preferred data sanitisation standard at the time of booking or handover. If no standard is specified, Zerone will apply a single-pass overwrite (one-pass zeros) without verification as the default erasure method.
2.3. Sanitisation methods may include software-based overwriting, cryptographic erasure, or physical destruction where appropriate. All sanitisation is carried out in accordance with reasonable industry practice and applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
2.4. Upon physical collection or handover of any device, full legal ownership transfers to Zerone. You irrevocably forfeit all rights, title, and interest in the device and any data previously stored on it from that point. Zerone may then reuse, resell, recycle, or destroy devices at its sole discretion.
2.5. You remain the data controller for data on any device up to the point of collection. Zerone assumes responsibility for secure handling and erasure only after collection.
3. Client Responsibilities
3.1. You confirm that you have the legal right to transfer the devices to Zerone.
3.2. Devices must be made available for collection in a condition suitable for transport.
3.3. Zerone is not liable for any data loss, breach, or unauthorised access occurring prior to collection.
4. Confidentiality
4.1. Zerone will treat all data encountered on devices as strictly confidential and will not intentionally access, use, or disclose it beyond what is necessary to perform data sanitisation.
5. Limitation of Liability
5.1. Zerone shall not be liable for any indirect, incidental, or consequential losses, including loss of business, revenue, or reputation, arising from the collection, transport, sanitisation, or destruction of devices.
5.2. Zerone's total aggregate liability under these Terms shall not exceed the reasonable market value of the physical devices supplied.
5.3. Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.
6. Indemnity
6.1. You agree to indemnify Zerone against claims, fines, or damages arising from your failure to comply with data protection law prior to collection, or from the unlawful nature of data stored on the devices.
6.2. Zerone shall indemnify you against claims arising solely from Zerone's failure to perform the agreed data sanitisation after collection.
7. Marketing & Client References
7.1. Zerone may reference your trading name, logo, and a general description of services provided on its website, social media channels, case studies, and other marketing or promotional materials for the purpose of identifying you as a customer of Zerone.
7.2. Zerone will not disclose any confidential, commercially sensitive, or data-related information concerning you or your engagement with Zerone without your separate express written consent.
7.3. You may withdraw consent at any time by notifying Zerone in writing at info@zeroneuk.com. Upon receipt, Zerone will acknowledge within 3 business days and remove or cease use of the relevant materials within a further 3 business days.
8. Governing Law
8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
8.2. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Acceptance
9.1. These Terms apply upon the earlier of written confirmation of a booking (including by email or messaging platforms) or physical handover or collection of devices by Zerone.
9.2. By confirming a booking or handing over devices, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact Zerone at info@zeroneuk.com.